Contact Us
email: sales@spoonfudge.com
phone: (601)-53-FUDGE
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Order Window & Shipping Dates
Spoonfudge will be available to order from September 3 - September 12 and will ship no later than October 4. Spoonfudge! is made fresh during the weekend and will ship out as soon as finished.
Shipping Charges
We now ship to all major countries and utilize Priority and First Class mail for all shipments. This guarantees that your Spoonfudge! will arrive within a few business days (US) and within a few weeks to Canada or other International destinations (we are not responsible for any slowdown at the border). All shipping turn around times below are ESTIMATES found on the United States Postal Service site which have been adjusted from experience. They do not always reflect the actual amount of time it takes for a product to arrive.
United States (all 50 states and all APO/FPO)
Priority Mail {3-4 Business Days; delivery confirmation included FREE of charge}
-Calculated during the checkout process. FREE for orders over $75!
Canada*
First Class {7-15 Business Days; delivery confirmation is NOT available)
-Calculated during the checkout process. FREE for orders over $75!
Priority {6-14 Business Days; delivery confirmation included FREE of charge}
-Calculated during the checkout process.
International*
Priority {6-14 Business Days; delivery confirmation included FREE of charge}
-Calculated during the checkout process.
*Canadian and International orders can take a while to get to their destination. We ship them at the same time as all other orders but once they are out of our hands, we WILL NOT be responsible for the delivery time. If you are really worried about the delivery date of your order, you should get the "Priority" shipping which is much quicker.
Payments Accepted
We prefer Paypal. However, you can pay with your credit card at the Paypal login screen, no Paypal account needed.
Once you leave the shopping cart and arrive at Paypal, you'll see the following next to the login area.
Click on "continue" to finalize your payment with your CC.
In select circumstances we are open to receiving checks or money orders. Checks are subject to a $25 fee if returned. Please contact us if you'd like more info on sending a check or money order.
If you pay via e-check and it hasn't cleared then your product won't ship. In the event that we've already shipped your package and we receive an unjustified charge back or other situation in which your funds are removed from our account then we will turn you over to our collections agency and/or the appropriate legal orgranizations...you will be liable for all collections and legal fees. We don't even like going into this kind of detail but as of recent, we are receiving more and more fraudulent orders and, as a small business, must take any and all necessary precautions.
Shipping Errors
We are not responsible for packages being sent to outdated or incorrect addresses. Please double-check to verify that the shipping address is current and correct. Should a package be returned to us due to an addresses error on your part, you will be responsible for any re-shipping charges to send it out again.
Cancellations/Changes
Orders are processed and payment taken at time of order. Because we are ordering supplies based on orders received during the Order Window, there are no cancellations. Once your order is placed, you have committed to purchasing the Spoonfudge.
Order Errors
You are responsible for verifying your order for correctness and accuracy. If you have any concerns or questions about an order, please contact us prior to completing it so we can help you make sure everything is correct.
Returns/Refunds
We do not offer refunds or allow returns on our Spoonfudge. Please keep this in mind when placing an order.
If you have received an item you did not order, please contact us and we'll make arrangements to send out the proper item immediately. You may keep the item you received in error, with our apologies.
If your item is damaged in transit or never appears, please inform us w/in 5 business days of original shipment date and we will start a claim with the USPS.
Shelf Life
Spoonfudge! currently has a shelf life of 1 month. While our test jars do last longer, the flavor and creaminess begins to suffer. Plus, who lets Spoonfudge! sit for a month anyhow?!?
Long Term Storage
Spoonfudge! should be kept in a cool, dark place no matter when you plan to indulge. However, if you'd like to indulge in Spoonfudge! after the one month shelf life, you'll want to FREEZE your Spoonfudge! before the one month shelf life is up. Once your Spoonfudge! has been frozen, it should stay that way until you are ready to consume it. When you are ready to consume Spoonfudge! you'll want to place it in your refrigerator for defrosting and then allow it to come to room temperature on the counter. Once your Spoonfudge! has reached room temperature, you should consume it immediately! Do not allow it to sit.
When possible, we suggest consuming your Spoonfudge! as soon as you receive it for an optimum experience.
The Extras!
Spoonfudge! is a large supporter of the handmade movement. Therefore, we gladly promote other handmade products by placing their samples and business cards in boxes of Spoonfudge! as it leaves the door. We can't guarantee what will be in your box or that there will be anything at all. We receive NO compensation at all for allowing these businesses to place their samples in our boxes and wouldn't want it any other way. If you would prefer that samples not be included in your box, please make a note during the checkout process stating such. All samples will be sealed and kept separate from your order of Spoonfudge! Click HERE to see a picture. (More Info)
Are you interested in having your samples in our boxes? Click HERE for more info. Remember, each time you send samples you get a FREE set of Spoonfudge!...just pay shipping!
Click HERE to see a list of businesses who have been in our boxes in the past.
Charitable Donations
Specially marked flavors of Spoonfudge! are eligible for charitable donations. We tally up the purchases of the specially marked flavors, multiply that by $1 per jar, add in an additional 10% contribution, and send out a check to the appropriate charity in the name of "Spoonfudge! Eaters."
Charities You've Helped Donate To
Susan G. Komen for the Cure
Fundraising, Wholesale, and Custom Orders!
For information on fundraising with Spoonfudge! please click HERE.
For information regarding Wholesale and Custom Orders please click HERE.
We reserve the right to refuse service to any person we choose at any time and without notification.
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